HunaidM9 Member since 2012 2 posts
Posted: 1 year ago
Last activity: 1 year ago

Pega Call 8.3 - Cisco ECC Variables Data Type and MaxLength

In the documenation 'Pega Call Configuration and Operations Guide CTI Link with Cisco Finesse CTI 8.3', the systems requirements state the need to configure three expanded call context (ECC) variables in Cisco Finesse: userOldCallId, userOrigCallId, and userCPMInteractionID to support call transfers using the same interaction context.

Please confirm the data types and maximum lengths for these ECC variables given restrictions on total length for ECC ( 2000 bytes) . From what we gather

userOldCallId should be a 32 bit int ( 4 bytes)

userOrigCallId should be a 32 bit int ( 4 bytes)

userCPMInteractionID should be a max of 32 char ( 32 bytes)

***Edited by Moderator: Lochan to update platform capability tags***

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