Question

18
Views
veerab75 Member since 2020 2 posts
Parmenion
Posted: 1 month ago
Last activity: 1 month 1 week ago

Pega Call - Amazon Connect - Unable to get Outbound call details

Hi There,

At present, we are using Pega call with Amazon connect for both inbound and outbound calls under Pega customer Service FW.

No issues in call functionalities, but we are trying to get all call event details like callid, pyDn, pyOtherDn etc., These all are part of events.

For inbound we don't have any issues but for outbound, we are missing these events capture.

Has anyone implemented any way of capturing these contact events in outbound (make a call) call? normally these are handled in Awsconnect js file.

Thanks in Advance

 

Pega Customer Service Cloud Services Pega Cloud Consumer Services Lead System Architect
Share this page LinkedIn