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botur Member since 2018 3 posts
PEGA
Posted: October 14, 2019
Last activity: October 21, 2019
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Pega Call - Amazon Connect - Unable to make outbound calls

We are on Version 8.3 and we are using Amazon Connect CTI.

CTI Integration is working fine and we are able to receive inbound calls.

I haven't done any specific configuration for Outbound calls. When i am testing outbound calls by using "Make Call" Control, I am getting an error "Cannot dial third party destination: Phone number is invalid."

Usually, this could be linked to dial plan, but i don't see any way to configure the dial plan.

If i dial the number directly from Amazon Connect dialer, its working.

***Moderator Edit-Vidyaranjan: Updated SR details***

Pega Customer Service Conversational Channels SR Parallel
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