Posted: 14 Oct 2019 8:14 EDT Last activity: 2 Mar 2022 6:02 EST
Pega Call - Amazon Connect - Unable to make outbound calls
We are on Version 8.3 and we are using Amazon Connect CTI.
CTI Integration is working fine and we are able to receive inbound calls.
I haven't done any specific configuration for Outbound calls. When i am testing outbound calls by using "Make Call" Control, I am getting an error "Cannot dial third party destination: Phone number is invalid."
Usually, this could be linked to dial plan, but i don't see any way to configure the dial plan.
If i dial the number directly from Amazon Connect dialer, its working.
***Moderator Edit-Vidyaranjan: Updated SR details***