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AunjanS6 Member since 2015 5 posts
Infosys
Posted: 1 year ago
Last activity: 1 year ago
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Pega Call and Pega chat for 8.2

Can any one confirm whether in Pega 8.2/Pega 8.3 , Pega has added universal presence, common routing, and administration, so that agents do not need to manage individual channels separately(log on/log off/available/busy) ?

Also we have seen an article where it is mentioned that pega is evaluating on this.

https://community1.pega.com/community/pega-support/question/integrate-pegacall-and-pegachat

Thanks

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