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Posted: September 3, 2019
Last activity: September 4, 2019
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Pega Call and Pega chat for 8.2
Can any one confirm whether in Pega 8.2/Pega 8.3 , Pega has added universal presence, common routing, and administration, so that agents do not need to manage individual channels separately(log on/log off/available/busy) ?
Also we have seen an article where it is mentioned that pega is evaluating on this.
https://community1.pega.com/community/pega-support/question/integrate-pegacall-and-pegachat
Thanks
Can you check below pdn link for "Pega 8.2 Update: What's New in Customer Service "? It will contain Pega Call and Pega Chat.
https://community.pega.com/video-library/pega-82-update-whats-new-customer-service