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Omprakash Eleti (OmprakashE8365)
Radial Inc

Radial Inc
US
OmprakashE8365 Member since 2020 2 posts
Radial Inc
Posted: 4 weeks ago
Last activity: 2 weeks 6 days ago
Posted: 24 May 2021 13:04 EDT
Last activity: 1 Jun 2021 10:07 EDT

Pega Call Auto Login Issue

Hi,

I have installed Pega 8.4 PE and installed Pega Call 8.4. 

Integrated Pega Call (no CPM) with Amazon Connect using CTI Wizard.

Trying to implement Auto Login into Pega CTI (with Amazon Connect) to avoid intermittent login screen/step. For that I have set pyQuickLogin and pyAutoLogin properties to True on D_pyMyCTICredentials Datapage.

It was throwing below error message while it is trying to auto login.

Refused to display 'https://XXXX.awsapps.com/' in a frame because it set 'X-Frame-Options' to 'sameorigin'.

I tried setting http/responseHeaders DSS with all of the below values but nothing is working.

{"X-Frame-Options":"ALLOW FROM http://XXXX.awsapps.com/connect"}

{"X-Frame-Options":"ALLOW FROM https://XXXX.awsapps.com/connect"}

{"X-Frame-Options":"ALLOW-FROM https://XXXX.awsapps.com/connect"}

{"X-Frame-Options":"Allow From https://XXXX.awsapps.com/connect"} etc.

Trying to get an help to resolve the issue. Could you help.

Thanks,

Omprakash Eleti

***Edited by Moderator Marissa to update Content Type from Discussion to Question***
Pega Call Case Management Conversational Channels Technology Services Lead System Architect