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DSundaravadivelu Member since 2010 7 posts
TSYS
Posted: June 22, 2018
Last activity: June 25, 2018
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Is Pega Call can be extended to support other CTIs other than recommended by Pega (NICS, Novell, Nortel etc) ??

Issue Description :

I have some clarification on extending the PegaCall capabilities to other CTI products available in the market like NICS, Novell, Nortel etc.

We would like to know is there anyway that we can extend the current PegaCall Ver 7.2.2 engine to support other CTI products in the market.

If in case we decided to extend the current PegaCall feature, what are the other factors we need to consider ?

***Edited by Moderator Marissa to update SR Details***

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