Question2Replies33Views Viswa_J Member since 2019 3 posts Instellars Global Consulting Posted: December 25, 2019Last activity: January 1, 2020 Pega Call feedbackIn a call center application, if CSR agent concludes call and asks for customer to provide rating on the call using 1-9 numbers on the telephone device of customer (after CSR agents disconnects)Is this feature available in PegaCALL PegaCTI?Version: 8.3 Pega Customer Service ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 11 months agopalas3 PEGA replied to Viswa_JHi, Can you please look into the section: Changing Net Promoter settings in the implementation guide (https://community.pega.com/system/files/pdfs/pega-customer-service-74-implementation-guide.pdf) for this requirement. Posted: 11 months agoViswa_J Instellars Global Consulting replied to palas3I appreciate your response, thank you. As per my understanding, net promoter case will be created and that need to be worked up for feedback. My question was - on the call, after CSR agent drops the call, customer should be immediately record his feedback from him mobile device. This feature is available in OOTB CRM suite?