Question

2
Replies
33
Views
Viswa_J Member since 2019 3 posts
Instellars Global Consulting
Posted: December 25, 2019
Last activity: January 1, 2020

Pega Call feedback

In a call center application, if CSR agent concludes call and asks for customer to provide rating on the call using 1-9 numbers on the telephone device of customer (after CSR agents disconnects)

Is this feature available in PegaCALL PegaCTI?

Version: 8.3

Pega Customer Service
Share this page LinkedIn