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Cognizant Technology Solutions
Posted: May 4, 2019
Last activity: May 27, 2019
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Pega Call Integration with Open CTI
Hi,
Pega does not support Pega Call Integration with Enghouse CTI connect by default. It has to be done through Open CTI. There are some documents in pdn, but they dont detail how this can be done.
Is there any document which details how open CTI Integration can be acheived in Pega 8.
Thanks
Venkat
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Hi,
Below link contains all Pega Call 8.1 related product release documentation.
https://community.pega.com/knowledgebase/products/call
You can take a look into the "CTI integration with Pega CALL" part.