Posted: 22 May 2018 11:28 EDT Last activity: 29 May 2018 12:38 EDT
PEGA Call - Long polling of an external CTI
I'm having some troubles to set a long polling mode for an external CTI (Eloquant). So far, I based my code on Pega_cti_desktopApi_Finesse, but in this example I can't find how the regular calls are made.
After more investigation, I'm stucked at the level where Finess uses Strophe to create the XMPP connection. I want to follow the most possible this code architecture but at this point I don't know how to integrate a custom long polling method or if I can use an equivalent to Strophe. Any tips would be appreciable :-)
Thanks for your help !
Posted: 3 years ago
Posted: 29 May 2018 12:38 EDT
Bob Ferguson (fergb)
Principal Product Manager, Customer Service