RobertoB6828 Member since 2012 7 posts
Vodafone DE
Posted: 1 year ago
Last activity: 1 year 7 months ago

Pega Call mapping of properties from CTI

We are using PEGA Call 7.1.3 together with PEGA platform 7.2.1. The integration is done between PEGA Call and Genesys SDK (Genesys CTI).

I can see that the java services are creating the “CTIEvent” page that holds the properties sent from the SDK. I know as well that some (if not all) are mapped out of the box, for example:

  • AttributeConnID (Genesys) is mapped to CTIEvent.pyCallID
  • AttributeCallType (Genesys) is mapped to CTIEvent.pyCallType

The problem is that some of those I do not know where they are being mapped from. Example AttributeTransferConnID (Genesys) I could not find a property that would hold that value. I could only find a property called pyTransferingCallID but is on a totally different class.

Is there a place inside the Java Services or the SOAP services from PEGA call where this translation could be examined or extended if needed?

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