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RobertoB6828 Member since 2012 7 posts
Vodafone DE
Posted: 1 year ago
Last activity: 1 year 7 months ago
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Pega Call mapping of properties from CTI

We are using PEGA Call 7.1.3 together with PEGA platform 7.2.1. The integration is done between PEGA Call and Genesys SDK (Genesys CTI).

I can see that the java services are creating the “CTIEvent” page that holds the properties sent from the SDK. I know as well that some (if not all) are mapped out of the box, for example:

  • AttributeConnID (Genesys) is mapped to CTIEvent.pyCallID
  • AttributeCallType (Genesys) is mapped to CTIEvent.pyCallType

The problem is that some of those I do not know where they are being mapped from. Example AttributeTransferConnID (Genesys) I could not find a property that would hold that value. I could only find a property called pyTransferingCallID but is on a totally different class.

Is there a place inside the Java Services or the SOAP services from PEGA call where this translation could be examined or extended if needed?

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