We are using PEGA Call 7.1.3 together with PEGA platform 7.2.1. The integration is done between PEGA Call and Genesys SDK (Genesys CTI).
I can see that the java services are creating the “CTIEvent” page that holds the properties sent from the SDK. I know as well that some (if not all) are mapped out of the box, for example:
AttributeConnID (Genesys) is mapped to CTIEvent.pyCallID
AttributeCallType (Genesys) is mapped to CTIEvent.pyCallType
The problem is that some of those I do not know where they are being mapped from. Example AttributeTransferConnID (Genesys) I could not find a property that would hold that value. I could only find a property called pyTransferingCallID but is on a totally different class.
Is there a place inside the Java Services or the SOAP services from PEGA call where this translation could be examined or extended if needed?