Posted: 22 Nov 2018 10:52 EST Last activity: 25 Jan 2019 5:19 EST
Pega Call mapping of properties from CTI
We are using PEGA Call 7.1.3 together with PEGA platform 7.2.1. The integration is done between PEGA Call and Genesys SDK (Genesys CTI).
I can see that the java services are creating the “CTIEvent” page that holds the properties sent from the SDK. I know as well that some (if not all) are mapped out of the box, for example:
AttributeConnID (Genesys) is mapped to CTIEvent.pyCallID
AttributeCallType (Genesys) is mapped to CTIEvent.pyCallType
The problem is that some of those I do not know where they are being mapped from. Example AttributeTransferConnID (Genesys) I could not find a property that would hold that value. I could only find a property called pyTransferingCallID but is on a totally different class.
Is there a place inside the Java Services or the SOAP services from PEGA call where this translation could be examined or extended if needed?