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SameerS7321 Member since 2018 12 posts
Accenture GmbH
Posted: July 6, 2018
Last activity: July 12, 2018
Closed

Pega call TerminalConnectionDropped

In Pega call , After click on Accept button on popup - most of the times call is not getting connected to the line. After ringing for a while , call is routed back to Queue. In pegaCTI logs , there is a JtapiDevice14TerminalConnectionDropped event before call is changing from Alerting to InProgress Event.

Is there any problem here with the network or do i need to do some configuration in pega.

Note - Attached CTI logs.

Pega Customer Service
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