Question
Pega capability for 100 % seamless user experience.
Hi Team,
Does PEGA have the capability/mechanism to ensure seamless user experience happens during the event of JVM crash/scale down scenarios ?
Even with the High Availability feature implementation users need to log off and login to retrieve their sessions ? We are looking for 100% no impact mechanism.
Thank you.
***Edited by Moderator Marissa to update platform capability tags****
Hi
As you mentioned, High Availability is the option Pega recommends.
To answer your question regarding sessions, if you configure SSO in HA then the users dont have to login again if there is a crash/failure.
Regards
Bhavya
configure SSO in HA ? Do you meant to say if the SSO authentication protocol has been enabled for any application,then the user doesnt have to logoff and login during the event of a JVM crash (with HA enabled) ? On a side note,LDAP protocol has been enabled for our application.
Hi,
Yes with SSO user does not have to reauthenticate. Below is the crash recovery matrix provided by Pega for HA :
Crash recovery matrix
| Events | Browser crash | Node crash |
|---|---|---|
| UI is redrawn | Yes | Yes |
| User must re-authenticate |
No, if redirected to the same node
Yes, if the authentication cookie was lost
|
No, with Single Sign-on
Yes, without Single Sign-on
|
| Data entry loss |
No, if redirected to the same node
Data not committed is lost if the authentication cookie was lost
|
Data not committed is lost
|
Regards
Bhavya
Hi Moderators,
Could you please route this post to the right point of contact.
Thank you.