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Ramya Godavarthi (RamyaG92)

RamyaG92 Member since 2017 4 posts
Posted: August 7, 2018
Last activity: September 17, 2018

Pega Chat and Cobrowse onpremise Offline packages for version 7.4

Hi Team,

Currently during the installation of pega chat and cobrowse packages, it requires connectivity to the internet to download utilities from various domains and complete the installation.

Domain details:

Our project environment doesn't have internet connectivity and we need to perform domain white-listing to proceed with the package installation. There are 150+ domains and 1700+ urls approximately which has to be whitelisted to proceed with installation[attached]. Team considers it as a security threat that there is chance for malicious files getting downloaded into project environment when we white-list the domains during installation.

we would like to know below details from Pega:
1. If Pega has offline Chat and cobrowse packages available for version 7.4 so that it can installed on the environments where there is no internet connectivity?
2. If not available, Is there any plan to release offline Chat and cobrowse packages in future releases?

3. What is the recommendation for installing Chat and CoBrowse on infrastructure that cannot be opened to internet for downloading utilities

***Edited by Moderator Marissa to update platform capability tags***

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