Hi,

You can refer below link for configuring Email channel.

https://pdn.pega.com/sites/pdn.pega.com/files/help_v731/procomhelpmain.htm#mcp/tasks/mcp-configure-email-channel-tsk.htm

Hi Praveen, there are many different features that you have mentioned in your post. Are you trying to do Pega Chat or Inbound Email ? 7.31 release of Pega CRM added support for Email channel built on the Multi-Channel Processing functionality. This essentially adds some bot functionality to the inbound email processing before it's presented to an agent. 

For Pega Chat, we have added a feature called Augmented Agent, which uses the incoming message from a customer to find the most appropriate response and suggest it to the CSR. The CSR can either use the response or type in their own. This also trains the model to give better suggestions as time goes on. 

However, I'm not quite sure what "implement Email channel with bot feature in Pega Chat" means.