Question
Cognizant Technology Solutions India PVT Ltd
IN
Last activity: 24 Jan 2019 7:28 EST
Pega Chat bot for Pega 8.1 platform
Hi Team,
Could you please help us with below queries:
- Is chat bot compatible with Pega 8.1 platform?
- Is chat bot support windows operating system?
- Is chat bot is going to work with Pega robotic automation studio?
- Could you please provide install guide and also how to enable chat bot with Pega 8.1 platform steps
***Edited by Moderator: Pallavi to update platform capability tags***
Cognizant Technology Solutions India PVT Ltd
IN
Hi PEGA community team,
could you please help us below queries,
- Is chat bot compatible with Pega 8.1 platform?
- Is chat bot support windows operating system?
- Is chat bot is going to work with Pega robotic automation studio?
- Could you please provide install guide and also how to enable chat bot with Pega 8.1 platform steps
Thanks,
Somasekhar.
Updated: 4 Jan 2019 1:08 EST
Cognizant Technology Solutions India PVT Ltd
IN
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Option
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Description
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our understanding/issues
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Suggestions/Solution
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Enable Robot Manager Connectivity
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Select this option to connect to Robot Manager and to enable the Robot
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We have to select this option for our RPA configuration.so we are only selecting this option other than NONE and Tenant Configuration
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Robot Manager URL
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Enter the URL you want the system to use to connect to Robot Manager. |
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Option
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Description
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our understanding/issues
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Suggestions/Solution
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Enable Robot Manager Connectivity
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Select this option to connect to Robot Manager and to enable the Robot
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We have to select this option for our RPA configuration.so we are only selecting this option other than NONE and Tenant Configuration
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Robot Manager URL
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Enter the URL you want the system to use to connect to Robot Manager.
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Here we have to give our sandbox server url as Robo Manager is configured there
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Package Server Endpoint URL
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Enter the URL you want the system to use to connect to the Package Server
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WE do not know what a package server should be
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Enable Robotic
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Check this box to tell the system that your robots are Robotic Process
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we will enable this as we need RPA.
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Robot Workgroup
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Specify the name of the robot workgroup in this field.
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We are not sure on how we will get this workgroup details
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Robot Name
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{machine Name}
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Where will we get this machine details. Should it be the same sand box server or an unique VM or something?
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could you please provide your suggestions. Refer attached screen shot for additional information.
Pegasystems Inc.
It seems you are trying to install Pega Robotics Studio? Is that correct?
Here are some clarifications:
Package Server Endpoint URL should point to Package Server URL. This is a separate piece installed on dedicated machine. Here are installation instructions for it: https://community.pega.com/knowledgebase/documents/pega-robotic-automation-package-server-and-server-status-user-guide
Robot Workgroup is defined in Pega (Pega Robot Manager). Please read through this article and links within: https://community.pega.com/knowledgebase/articles/pega-robot-manager-version-51
{Machine Name} refers to machine name where Runtime is running, you can use the default value here.
You can change these values later after installation in CommonConfig.xml, RuntimeConfig.xml and StudioConfig.xml files.
Pegasystems Inc.
As for point 3 - not sure what link of process you are planning to implement with Chatbot and Pega Robotic Automation Studio, but common way of integration with Robotics via a Pega case is using RPA robotics queue through case flow. https://community.pega.com/sites/default/files/help_v73/procomhelpmain.htm#rule-/rule-obj-/rule-obj-flow/prm/prmrobotqueue.htm
Oriental Bank & Trust Inc
PR
Hi Somasekhar:
I think that by chat bot you mean an automatic response window for the user in a web page. That will be able to create cases and so on... If I am correct and you already have v7.4 or v8.x.x of the Pega Platform this is achieved using the webchat interface provided in the channel and interfaces menu entry of the application menu.
I have provided a screenshot so that you are able to find it. This is from v8 but is something similar to what you will find in v7.4.
Hi Somasekhar:
I think that by chat bot you mean an automatic response window for the user in a web page. That will be able to create cases and so on... If I am correct and you already have v7.4 or v8.x.x of the Pega Platform this is achieved using the webchat interface provided in the channel and interfaces menu entry of the application menu.
I have provided a screenshot so that you are able to find it. This is from v8 but is something similar to what you will find in v7.4.
Once you add a webchat interface you can configure it to recognize by exact match of commands the case types that you want to include in the conversation with the users. Within the cases you can include automations that interact with RDA, and RPA in case you have the need to do so. I have not tested the pega infinity Robotics topic but I know the are stating that is part of the cloud now, so it should be somewhere. Hope this helps, regards,