SwarnenduM Member since 2012 11 posts
Posted: 2 years ago
Last activity: 2 years 9 months ago

PEGA CHAT Enhancements in 7.31

Pega has recently launched Pega CHAT 7.31. I want to know the scope of this upgrade based on the below points:

1. How Pega chat client can send authentication cookie/header to application server to distinguish Authenticated/Unauthenticate/Guest users?

2. How Pega is enhanced to handle Pre-Chat questions and the response of sensitive question is masked/encrypted?

3. Can we modify Pega chat client logo position in web pages?

4. Do we need any proxy server like NGINX to implement Pega Chat?

5. Is it possible to customize chat client window? Like: changing colour, default text like 'Agent Typing...' , font and other UX parameters?

6. Will Pega chat client be able to connect through websocket with Apache Reverse proxy server?

7. How to implement High Availability architecture using PostgresSQL v9.5.4?

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