Question

5
Replies
48
Views
Abhilash Rout (AbhilashR1892)
IN

IN
IN
AbhilashR1892 Member since 2018 8 posts
IN
Posted: 3 weeks 2 days ago
Last activity: 3 days 18 hours ago
Posted: 6 Jul 2021 15:40 EDT
Last activity: 26 Jul 2021 10:56 EDT

Pega Chat - Pass custom information from Pega to host site

Hi Team,

I am trying to pass custom values from Pega (version 8.5.2) chat/webchatbot to host site. Custom values can be session storage, I see Pega already passes - Work-Channel-Chat case (pzInsKey).

Can we pass values similarly:

1) in middle of the chat i.e. when specific questions are prompted to user.

2) when all the user agents are busy.

***Edited by Moderator Kayla to update Content Type from Discussion to Question***

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Chat Low-Code App Development Conversational Channels Manufacturing Senior System Architect