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botur Member since 2018 3 posts
PEGA
Posted: 9 months ago
Last activity: 1 month 2 weeks ago

Pega Chat - Start a chat conversation directly with a CSR

We are implementing Pega Chat on Version 8.3. Chat Server is on Cloud.

Client has a requirement that the chat should be directly started with the CSR without any involvement of Chat bot.

From Product Overview guide, i see that this is feasible. But i couldn't find how to configure it.

I have enclosed document used for our configuration.

https://community.pega.com/knowledgebase/documents/pega-customer-service-83-product-overview-guide

Pega Customer Service Conversational Channels
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