Question3Replies101Views AbubakkarS Member since 2017 8 posts Kelly Services Malaysia Sdn. Bhd. Posted: 1 year agoLast activity: 1 year 4 months ago Closed PEGA Chat transcript email format Enhancement feasibilityI've some enhancement work on PEGA chat, is it feasibility in PEGA ?1. Any possibilities to customize the transcript email format with our signature from OOTB ?2. Any possibilities to change the attached file extension from .txt to .pdf with read-only format ?Please help me to give some tips / ideas to achieve this.Appreciate your assistance.ThanksSiddik***Moderator Edit-Vidyaranjan: Updated SR details*** Pega Customer Service Low-Code App Development Dev/Designer Studio SR Exists ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Moderation Team has archived post This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question. Posted: 1 year agoAbubakkarS Kelly Services Malaysia Sdn. Bhd. replied to AbubakkarSPlease anyone of you respond. Posted: 1 year agopyara PEGA replied to AbubakkarSHi, Can you be more clear on the requirement 1? Posted: 1 year agoAbubakkarS Kelly Services Malaysia Sdn. Bhd. replied to pyaraBelow is my requirement: On CS chat application when do wrap-up, the conversation get ended and transcript email has been sent to requestor email address with attached txt file. 1. The attached chatlog.txt file is an below format. SYSTEM said - Customer has connected. @ 10:34PM, Customer said - hello @ 10:34PM Marley said - hello @ 10:34PM Marley said - Greetings @ 10:34PM Customer said - Good day @ 10:34PM Customer said - I have questions on a request i submitted last week @ 10:34PM System said - The chat session has disconnected @ 10:35PM Excepted Format: [5/6/2019 10:34 AM] Marley: Hello [5/6/2019 10:34 AM] Tom: Hello 2. I want attached file should be pdf file instead of txt. I hope this is a clear requirement and please let me know where the place in PEGA I need to do customize OOTB for above requirements.