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AbubakkarS Member since 2017 8 posts
Kelly Services Malaysia Sdn. Bhd.
Posted: 1 year ago
Last activity: 1 year 4 months ago
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PEGA Chat transcript email format Enhancement feasibility

I've some enhancement work on PEGA chat, is it feasibility in PEGA ?

1. Any possibilities to customize the transcript email format with our signature from OOTB ?

2. Any possibilities to change the attached file extension from .txt to .pdf with read-only format ?

Please help me to give some tips / ideas to achieve this.

Appreciate your assistance.

Thanks

Siddik

***Moderator Edit-Vidyaranjan: Updated SR details***

 

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