AbubakkarS Member since 2017 8 posts
Kelly Services Malaysia Sdn. Bhd.
Posted: 1 year ago
Last activity: 1 year 2 months ago

PEGA Chat UI Message

Hi Friends,

I'd like to customize PEGA chat message where the message get displayed when chat that comes in no Advisor is available for that queue. On my PEGA application I've configured the expected message in "Agents not available" textbox in Chat Server Configuration but this message wouldn't get loaded instead it always shows the default message from firefly server script as mentioned below.

"Chat is not available at this time for Asia Pacific queue".

But I wish to display the following message "Thank you for your chat request.
No Advisors are available at this time. Please wait until regular business hours for the region or email
Thank you."

Is there any way to edit script in Firefly server by using valid login credentials ? If not how to achieve

this ?

Please share your tips / ideas it may help to find my analysis with more effective.

For reference attached displayed message from firefly server.



***Edited by Moderator: Pallavi to update platform capability tags***

Pega Customer Service Conversational Channels User Interface
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