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erahal Member since 2016 22 posts
Murex
Posted: 1 year ago
Last activity: 1 year 9 months ago
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Pega Chat - Where to start?

Hello,

So, we got this new requirement of implementing live chat in our App

Our App is custom made on top of pega platform. We did not purchase Customer Service pega application, but looking at it we can see that there is a module for live chat.

Can the live chat be used and plugged into a custom application or it is only strictly for Pega CS OOTB app?
In case it can be pluggable, Is this module, licensed or free?
Where do we start with this chat thing?

We want to check if pega provides something plug an play easily, or we go with third party open source API ?

Thank you

eLie

Pega Customer Service Pega Platform User Interface
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