Question
Pega Collection : Without Pega Marketing
Hi,
As part of collection implementation, we are not going use Pega Decisioning features.
Can we install and use pega collection with only Customer Service and without Pega Marketing framework?
Please provide the separate list of collection features available in Customer Service and Pega Marketing.
***Edited by Moderator: Pallavi to update platform capability tags***
Pegasystems Inc.
US
Hi Sarangan,
Pega Collections is a suite made up of Customer Service for Financial Services and Pega Marketing for Financial Services (CDH). You are welcome to implement only 1 application but most of the out-of-the-box functionality to support Collections will not work.
I cannot list out which features are application specific in the context of Collections since they are shared features. For example, The collections case is maintained in the Service application and the contact strategy and orchestration is maintained in the Marketing application. Together they deliver the Collections Contact Strategy feature.
I would be more than happy to discuss any specific questions you may have if you contact me directly. Kind regards,
-Mario Batres