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Thusitha Ian Baddewithana (ThusithaIan)
virtusa pvt ltd
Senior Engineer (Pega)
virtusa pvt ltd
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ThusithaIan Member since 2015 3 posts
virtusa pvt ltd
Posted: October 27, 2020
Last activity: December 8, 2020

pega CPM 8.4 upgrade

 

Hi 

 

We have upgraded our CPM application from pega 7.1 to  pega 8.4.

 

In the upgraded version,it is advised to create intent tasks  as  case types and refer the case type's starting flow in the intent task starting flow field.

 

Since we had many intent tasks already created in the old application without case types. Do we need to create new case types for all the available intents??? or is it ok to continue by including the existing flow in the intent task.??

 

 

 

 

 

 

 

 

Pega Customer Service for Insurance 8.4 Project Delivery Technology Services Solutions Engineer Upgrade