Question 9 Views Zekeriya Batuhan Alkın (ZekeriyaBatuhanA) Integrated Telecom Solutions Inc Integrated Telecom Solutions Inc TR View Profile Send Message ZekeriyaBatuhanA Member since 2020 16 posts Integrated Telecom Solutions Inc Posted: July 25, 2021 Last activity: July 26, 2021 Posted: 25 Jul 2021 16:36 EDT Last activity: 26 Jul 2021 6:54 EDT Pega CRM Notification & Chart questions Report Hi, I have 2 question about the features of Pega. Can I do the reporting chart for dasboard for example how many calls an agent accept and reject is it possible the monitor it on a char? At also are there any possibility for when an agent didn't check the notification for a while can i set up a reminder for uncheck notifications? ***Edited by Moderator: Pooja Gadige to add platform capability tag*** Pega Customer Service Reporting Reply Like (0) Share Share this page Facebook Twitter LinkedIn Email Copy link Copying... Copied!