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Dinesh Kumar Sundaravadivelu (DSundaravadivelu)
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Dinesh Kumar Sundaravadivelu
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DSundaravadivelu Member since 2010 9 posts
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Posted: May 17, 2021
Last activity: May 18, 2021
Posted: 17 May 2021 15:17 EDT
Last activity: 18 May 2021 16:13 EDT

Pega CTI cisco finesse integration through API

Hi, 

     I am working on integrating CISCO Finesse with Pega 8.3 for one our client, Our client is using API approach.

We can integrate CISCO Finesse with 3 ways.

1) API  Req/Resp

2) Subscription  Request/Events ( BOSH/WebSocket)

3) Subscription Requests/Events (XMPP).  ( PEGA SUPPORTED )

 

The Question, is there a way to integrate Finesse with option #1 ? 

 

 

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Call 8.3 Case Management Conversational Channels Data Integration Financial Services Senior System Architect