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Srikanth Veeramalla (Srikanth_INCESSANT)
Coforge Limited
Pega Developer
Coforge Limited
US
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Srikanth_INCESSANT Member since 2011 2 posts
Coforge Limited
Posted: February 15, 2019
Last activity: February 19, 2019
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Pega CTI Implementation

Could some one help me on how to implement Pega CTI with Pega CALL with good examples

***Edited by Moderator Marissa to update platform capability tags****

Pega Customer Service Conversational Channels
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Posted: 2 years ago
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Chandrasekhar Gollamudi VN (chandrasekhar_g)
PEGA
Technical Manager
Pegasystems Inc.
IN
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Hi,


Pega call and CTI integration with Avaya aura contact center is available in below link :


https://community.pega.com/system/files/pdfs/CTIAvayaAACC_7.pdf


Pega call and CTI integration with cisco ICM is available in below link :


https://community.pega.com/system/files/pdfs/CTIengineCisco_5.pdf
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