Question
1
Replies
848
Views
Incessant Technologies
Posted: February 15, 2019
Last activity: February 19, 2019
Closed
Pega CTI Implementation
Could some one help me on how to implement Pega CTI with Pega CALL with good examples
***Edited by Moderator Marissa to update platform capability tags****
Hi,
Pega call and CTI integration with Avaya aura contact center is available in below link :
https://community.pega.com/system/files/pdfs/CTIAvayaAACC_7.pdf
Pega call and CTI integration with cisco ICM is available in below link :
https://community.pega.com/system/files/pdfs/CTIengineCisco_5.pdf