Question

1
Replies
867
Views
 Srikanth Veeramalla (Srikanth_INCESSANT)
Coforge Limited
Pega Developer
Coforge Limited
US
Srikanth_INCESSANT Member since 2011 2 posts
Coforge Limited
Posted: February 15, 2019
Last activity: February 19, 2019
Posted: 15 Feb 2019 1:28 EST
Last activity: 19 Feb 2019 14:07 EST
Closed

Pega CTI Implementation

Could some one help me on how to implement Pega CTI with Pega CALL with good examples

***Edited by Moderator Marissa to update platform capability tags****

Pega Customer Service Conversational Channels
Moderation Team has archived post, This thread is closed to future replies. Content and links will no longer be updated. If you have the same/similar Question, please write a new Question.
Posted: 2 years ago
Posted: 19 Feb 2019 9:14 EST
Chandrasekhar Gollamudi VN (chandrasekhar_g)
PEGA
Technical Manager
Pegasystems Inc.
IN

Hi,


Pega call and CTI integration with Avaya aura contact center is available in below link :


https://community.pega.com/system/files/pdfs/CTIAvayaAACC_7.pdf


Pega call and CTI integration with cisco ICM is available in below link :


https://community.pega.com/system/files/pdfs/CTIengineCisco_5.pdf