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Incessant Technologies
Posted: 1 year ago
Last activity: 1 year 7 months ago
Pega CTI Implementation
Could some one help me on how to implement Pega CTI with Pega CALL with good examples
***Edited by Moderator Marissa to update platform capability tags****
Posted: 1 year ago
Hi,
Pega call and CTI integration with Avaya aura contact center is available in below link :
https://community.pega.com/system/files/pdfs/CTIAvayaAACC_7.pdf
Pega call and CTI integration with cisco ICM is available in below link :
https://community.pega.com/system/files/pdfs/CTIengineCisco_5.pdf