Question 11 Views Jeff Tao (taoj1) PEGA Consulting Manager Pegasystems Inc. AU View Profile Send Message taoj1 Member since 2010 1 post PEGA Posted: December 9, 2020 Last activity: December 10, 2020 Posted: 9 Dec 2020 17:57 EST Last activity: 10 Dec 2020 3:50 EST Pega CTI Integration to Genesys with Tenant ID Report This question is for people who have experience with setting up CTI to Genesys T-Server. When setting up the connection, we have to enter Tenant ID and password. The Genesys engineers are not clear how to set up the right user security in Genesys for the connection. The questions are: 1. Is Tenant ID required? 2. What security access in Genesys should it have? ***Edited by Moderator: Pooja Gadige to add platform capability tag*** Pega Call 8.3 Data Integration Communications and Media Reply Like (0) Share Share this page Facebook Twitter LinkedIn Email Copy link Copying... Copied!