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Jeff Tao (taoj1)
PEGA
Consulting Manager
Pegasystems Inc.
AU
taoj1 Member since 2010 1 post
PEGA
Posted: December 9, 2020
Last activity: December 10, 2020
Posted: 9 Dec 2020 17:57 EST
Last activity: 10 Dec 2020 3:50 EST

Pega CTI Integration to Genesys with Tenant ID

This question is for people who have experience with setting up CTI to Genesys T-Server.

When setting up the connection, we have to enter Tenant ID and password. The Genesys engineers are not clear how to set up the right user security in Genesys for the connection.

The questions are:

1. Is Tenant ID required?

2. What security access in Genesys should it have?

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Call 8.3 Data Integration Communications and Media