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SuppsPrasad Member since 2018 5 posts
Kaiser Permanente
Posted: 1 year ago
Last activity: 1 year 1 month ago
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Pega CTI script error at the bottom of the browser

Hi,

We run Pega Call with Genesys T-server and CISCO CM (telephony Switch) as the configuration. Every now and then, we hear users reporting a Pega CTI script error as below, that shows up at the bottom of the browser.

{ "pyPegaCTIError":"Good" ,"pyAllowInteractionTransfer":"false" ,"pxObjClass":"ChannelServices-Device-Phone-UI" ,"pyPageExists":"false" ,"pyLoggingEnabled":"false" } }

This does not cause any functionality impact, but confuses the users. Can somebody help me understand why this occurs and how to suppress/rectify this?

Regards,
Supriya

***Edited by Moderator: Lochan to update platform capability tags***

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