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Supriya Prasad (SuppsPrasad)
Kaiser Permanente
Senior Pega Developer
Kaiser Permanente
US
SuppsPrasad Member since 2018 6 posts
Kaiser Permanente
Posted: August 7, 2019
Last activity: August 27, 2019
Posted: 7 Aug 2019 20:41 EDT
Last activity: 27 Aug 2019 15:02 EDT
Closed

Pega CTI script error at the bottom of the browser

Hi,

We run Pega Call with Genesys T-server and CISCO CM (telephony Switch) as the configuration. Every now and then, we hear users reporting a Pega CTI script error as below, that shows up at the bottom of the browser.

{ "pyPegaCTIError":"Good" ,"pyAllowInteractionTransfer":"false" ,"pxObjClass":"ChannelServices-Device-Phone-UI" ,"pyPageExists":"false" ,"pyLoggingEnabled":"false" } }

This does not cause any functionality impact, but confuses the users. Can somebody help me understand why this occurs and how to suppress/rectify this?

Regards,
Supriya

***Edited by Moderator: Lochan to update platform capability tags***

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