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Posted: November 16, 2017
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Is Pega Customer Service is 7.22 is mobile compatible ??
Is Pega Customer Service is 7.22 is mobile compatible ??
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Is Pega Customer Service is 7.22 is mobile compatible ??
Hi,
Yes, Pega Customer Service 7.22 supports mobile.
Interactions performed on tablets use the interaction class PegaCA-Work-Interaction-Mobile. Various rules related to interaction managment have been specialized in this class. You should ensure that your tablet interaction class inherits from PegaCA-Work-Interaction-Mobile.
Pega Customer Service uses the circumstance template CPMPortalType to determin when the Pega Customer Service Interaction portal is being accessed from a tablet. Various UI rules (in class CPM-Portal) are circumstanced to specialize them for tablets, that is when CPMPortalType = CPMInteractionMobilePortal.
Please check below CS 7.22 implementation guide for the details:
https://pdn.pega.com/documents/pega-customer-service-722-implementation-guide
Thanks,
Susan
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According to the 7.22 documentation it is. https://pdn.pega.com/documents/pega-customer-service-722-product-overview