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 Subba Ramanjaneyulu V (Avacado@1)
Cognizant Technology Solutions Pvt Ltd

Cognizant Technology Solutions Pvt Ltd
US
Avacado@1 Member since 2011 14 posts
Cognizant Technology Solutions Pvt Ltd
Posted: November 16, 2017
Last activity: November 17, 2017
Posted: 16 Nov 2017 9:56 EST
Last activity: 17 Nov 2017 10:17 EST
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Is Pega Customer Service is 7.22 is mobile compatible ??

Is Pega Customer Service is 7.22 is mobile compatible ??

Pega Customer Service Mobile
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Posted: 4 years ago
Posted: 17 Nov 2017 1:56 EST
Susan Liu (SusanLiu_GCS)
PEGA
Principal Software Solutions Engineer
Pegasystems Inc.
US

Hi,


Yes, Pega Customer Service 7.22 supports mobile.


Interactions performed on tablets use the interaction class PegaCA-Work-Interaction-Mobile. Various rules related to interaction managment have been specialized in this class. You should ensure that your tablet interaction class inherits from PegaCA-Work-Interaction-Mobile.


Pega Customer Service uses the circumstance template CPMPortalType to determin when the Pega Customer Service Interaction portal is being accessed from a tablet. Various UI rules (in class CPM-Portal) are circumstanced to specialize them for tablets, that is when CPMPortalType = CPMInteractionMobilePortal. 


Please check below CS 7.22 implementation guide for the details:


https://docs.pega.com/pega-customer-service-722-implementation-guide


Thanks,


Susan


 


 

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