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Howard Cheng (chenh1)
Senior Systems Architect
Pegasystems Inc.
chenh1 Member since 2017 1 post
Posted: April 19, 2018
Last activity: May 8, 2018

Pega Customer Service 7.31 - Some Classes Not Found

Summary & Question: after installing CPM 7.31 AppCentric reloadCache processing reports bad class definitions “Data-Channel-Process-” and “CustomerChat”, and indeed can’t find these two classes after login with CASysAdmin. Will this cause any problem when we use IVR or Chat? If yes, how to resolve this problem? If no, does it mean a bunch of rules should not be installed at the first place?

1. Issue logs from PegaRules when start Pega after CPM 7.31 installed

2018-04-20 08:29:13,310 [l LOAD_ASSEMBLYCACHE] [ STANDARD] [ ] [ ] (pcentric.RACacheAppCentricImpl) INFO - Start AppCentric reloadCache processing for node 521ba38864b4a75c5e3d57a92783e0a6. Maximum age in hours for Usage data is 96. Maximum rows to load is 14400

2018-04-20 08:29:27,249 [LOAD_PEGACONCLUSIONS] [ STANDARD] [ ] [ ] (dictionary.ConclusionCacheImpl) INFO - Starting conclusion pre-load...

2018-04-20 08:29:29,766 [ L37062WUS] [ STANDARD] [ ] [ ] (res.CacheDataToCandidateMapper) WARN - Unable to load RULE-OBJ-MODEL DATA-CHANNEL-PROCESS- PYDEFAULT #20171021T110200.802 GMT due to Database-BadClassDef Data-Channel-Process-; This may cause the wrong rule to run during rule execution.

2018-04-20 08:29:31,470 [ L37062WUS] [ STANDARD] [ ] [ ] (res.CacheDataToCandidateMapper) WARN - Unable to load RULE-OBJ-MODEL CUSTOMERCHAT SETCHATPARAMETERSFORSAFEURL #20171021T103447.899 GMT due to Database-BadClassDef CustomerChat; This may cause the wrong rule to run during rule execution.

2018-04-20 08:29:32,754 [ L37062WUS] [ STANDARD] [ ] [ ] (ternal.vtable.VirtualTableImpl) INFO - ...Finished. Preloaded 17.6MB for 73097 rules in 19534 ms

2. Bad Class definition

due to Database-BadClassDef Data-Channel-Process-

due to Database-BadClassDef CustomerChat

3. Check in system – login with CASYSADMIN

“Data-Channel-Process-“ is parent of “Data-Channel-Process-IVR”

But does not exist

4. Can’t find class “CustomerChat” either

System Administration Installation and Deployment Support Case Created
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