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JoaoFernandes Member since 2010 7 posts
PEGA
Posted: 10 months ago
Last activity: 9 months 3 weeks ago

pega customer service advanced update needed

in the pega customer service advanced course; on the show me how to configure chat queues, the course step needs to be updated, the lesson currently instructions the student to go to app studio/tools to add a skill to a chat queue, but in 8.3 one needs to navigate to app studio / setting/ click on the queues tab

also, in the courses drop down for this feedback, the customer service advanced course was not available

Thanks

Pega Academy
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