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PARDHASKURMA Member since 2012 13 posts
Unitedhealth Group
Posted: 4 years ago
Last activity: 4 years ago
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Pega Customer Service: Work around for intents with Runs on Interaction option in CSHC 7.1.3

Hi ,

In earlier versions of CPM, we have intent tasks configured with 'Runs on Interaction' . Do we have a work around for these kind of intent tasks in Interaction portals?

For ex: We have an intent task to reassign current interaction to a different user. Although we were able to configure an intent task (by creating a temporary service item) , we were unable to successfully close the interaction tab from within service item.

Regards,

Pardha

Pega Customer Service
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