Pega Customer Service: Work around for intents with Runs on Interaction option in CSHC 7.1.3
In earlier versions of CPM, we have intent tasks configured with 'Runs on Interaction' . Do we have a work around for these kind of intent tasks in Interaction portals?
For ex: We have an intent task to reassign current interaction to a different user. Although we were able to configure an intent task (by creating a temporary service item) , we were unable to successfully close the interaction tab from within service item.