Question
Is Pega Email BOT compatible with Pega 7.4
I want to use Email BOT feature in Pega 7.4 . Can we do it ? If not How can i add HTML in Email Body ? We have a Outbound email with Approval Request . User Clicks on Approve Link on the email , A response email is formed with predefined email body , i want to add HTML elements and conditions on the email body . Can we do it in 7.4.
***Edited by Moderator: Pallavi to update platform capability tags***
Hi Ravi, I'm not sure where you got this information. Email Bot is part of Pega platform version 7.4. Lot of features like reply handling, NLP analysis, etc are part of 7.4 and of course there have been lot of addition features since. Email Bot in 7.4 supports only plain text mode. https://community.pega.com/sites/default/files/help_v74/procomhelpmain.htm#mcp/tasks/mcp-configure-email-channel-tsk.htm
Your second question - Have you tried using Approve/Reject smart shape? Adding HTML to email body is not supported and I'm not sure how many email clients will support doing that or if it's possible because of security concerns. Most email softwares will simply block the execution of script. You can do only as much as standard 'mailto' links support - https://css-tricks.com/snippets/html/mailto-links/
Hope this answers both your questions.
P.S. - Please use 'Conversational Channels' tag to get faster responses on Email Bot/IVA.
My first question is answered : Email BOT is not compatible with 7.4 .
Second Question is still open : How can i add HTML Form in response email body that can be parsed by Pega.