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Capgemini
Posted: August 26, 2020
Last activity: September 2, 2020
Pega Email Bot Intelligent routing
When a duplicate email case is identified,it should route to different work queue i.e depending upon an existing email content, subject and from address against an Interaction case, a new interaction case should not be created in the same work queue.Can anyone help me to solve this?
***Moderator: Pallavi to update platform capability tags, change category from Pega Academy to Product***
By Interaction case, do you mean InCorr case or Email triage case?