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Priyadharshini M (PriyadharshiniM)
Capgemini

Capgemini
IN
PriyadharshiniM Member since 2019 1 post
Capgemini
Posted: August 26, 2020
Last activity: September 2, 2020
Posted: 26 Aug 2020 0:57 EDT
Last activity: 2 Sep 2020 4:55 EDT

Pega Email Bot Intelligent routing

When a duplicate email case is identified,it should route to different work queue i.e depending upon an existing email content, subject and from address against an Interaction case, a new interaction case should not be created in the same work queue.Can anyone help me to solve this?

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Pega Customer Service 8.1 Pega Customer Service 8.3 Conversational Channels