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JayS8294 Member since 2018 1 post
CIBC
Posted: 2 years ago
Last activity: 2 years 6 months ago
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Pega Email Listener is not able to read Outlook Form content

We have predefined Outlook Forms available for users to submit requests from Outlook. Once the form is sent to the mailbox, we need the Email Listener to read the email content, create Case and populate the data on the Case.

By default Pega Email Wizard creates Service Email Rule with mappings for predefined fields like “To”, “From”, “Subject”, “Body” etc.. When listener is reading the email and creating a Case, its able to map From / To / Subject / Body etc but the issue is, the Outlook Form fields are NOT part of the email body and those are defined as separate individual fields. Because the content of the form is not part of email Body or any other predefined fields, Listener is not able to read the content.

Has anyone come across similar requirement and know how to enable Email Listener to be able to read Outlook Form fields and map to the Clipboard?

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