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StevenH4207 Member since 2018 1 post
Excellus BCBS
Posted: November 30, 2018
Last activity: December 11, 2018
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Pega equivalent to Serena Journal Field

Hi,

I recently migrated from Serena to Pega. In Serena, you can define a text field in the primary table as Journal and append only. This field then basically allows the user to post text to the case. When a subsequent user opens the case, they can see the text with dates from previous post. I have looked into adding the text to the audit from a flow action, but that results in the text getting intermingled with audit activities. I'd like the case to have a journal so they can see the ongoing conversation during the lifecycle of the case. Is there a functional OOTB equivalent in Pega or do I need to build the control?

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