thank you for the explanation. There is however another scenario where forwarded appointment is not synchronized into Pega.
Suppose Account 1 creates an appointment with one attendee which would be Account 2. Let's consider them to be external accounts (none of them work with Pega). Later on Account 1 forwards this appointment to Account 3 who works with Pega and has calendar synchronization enabled. Appointment appears in Account's 3 Outlook calendar, but it is not synchronized with Pega (even if it's accepted and Account 3 is in the attendee list).
Please, see attached picture where I tried to display this scenario with attendee list for this appointment.
Hi Anil, I've found the reason why the forwarded appointment from my previous example was not synchronized into Pega. In EWS I see that it has MeetingRequestWasSent = False. If it's like this then when rule IsSkipAppointment in Pega is evaluated to true and appointment is ignored.
But the question is why MeetingRequestWasSent is "false"? Could it be an issue on EWS side?
Posted: 1 year ago
Posted: 27 Jun 2019 11:43 EDT
Mallikarjun Reddycherla (rm001)
Associate Architect CRM - Sales Automation