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 Xavier Montoya (RolandoM8840)
United Health Group

United Health Group
US
RolandoM8840 Member since 2015 5 posts
United Health Group
Posted: May 10, 2018
Last activity: August 26, 2020
Posted: 10 May 2018 18:27 EDT
Last activity: 26 Aug 2020 13:16 EDT
Closed

Pega Express on 7.4

All,

We're running Pega Express on 7.4.

When Adding Users to a newly created Application, it attempts to send out Correspondence. We need the system to send out an Email.

Here's what we are experiencing:

Activity: PegaAccel-Task-BuildApplication.pzCreateOperatorAndSendEmail Pega-ProcessArchitect:07-10-35

Being Called:

Activity: Work-.SendSimpleEmail Pega-ProcessEngine:07-10-35

which calls: Work-.CorrSend Pega-ProcessEngine:07-10-01

Not Being Called:

Activity: Work-.SendSimpleEmail Pega-ProCom:07-10-01

which calls: @baseclass.SendEmailNotification Pega-IntegrationEngine:07-10-35

How can we get Pega Express to call the SendEmailNotification Activity?

Thanks,

Rolando

Pega Platform 7.1.1 Case Management Low-Code App Development App Studio
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Posted: 3 years ago
Posted: 10 May 2018 20:12 EDT
Xavier Merlin (MERLX)
PEGA
Principal Software Solutions Engineer
PEG
GB

The Work-.CorrSend  activity should be able to send email. Could you clarify why you need specifically to use SendEmailNotification Activity?


If indeed there is no other way than to use SendEmailNotification activity, then I believe your blocker is that all these rules are final so you can't overwrite them.


At this stage, check with UI designer if you can change the activity pzCreateOperatorAndSendEmail (presumably called from a control in a section) to a different custom activity which will meet your needs.


Hopefully the section won't be final.
Posted: 3 years ago
Posted: 10 May 2018 22:31 EDT
Xavier Montoya (RolandoM8840)
United Health Group

United Health Group
US

Xavier,


Thanks for responding:



 


This Activity performs:


 



 


This Activity fails on step 11.  But when I do a private edit and move step 15 above step 11, no email is sent.


 


However, if I add a step 13, which is called before step 14 and 18, the email is sent without issue - see the Activity below.


 



 


Here's the SendEmailNotification that is being called which works:


 



 


Here's the SendSimpleEmail that is called and doesn't work:


 



 


this performs:


 



 


CorrSend does not work.


 



 


If we could call this SendSimpleEmail in this Ruleset, then it would call SendEmailNotification which works.


 


Here's my ruleset stack:


 



 


If Pega-ProcCom were above Pega-ProcessEngine, this would work.


 


 
Posted: 3 years ago
Posted: 29 May 2018 10:12 EDT
L. Venkateswara Kotikalapudi (kotil)
PEGA
Principal Software Engineer
Pegasystems Inc.
US

Before loading the UI for sending email, we run D_pzSMTPConnectivity data page in the background(in pzBuildApplicationDefaults activity) to check if the Default email account is configured. This Data page takes more than 10 secs to execute, so in step 11 of pzCreateOperatorAndSendEmail, we wait for 10secs and fail if the call takes more than 10 secs. We dont send the email if the email account is not configured or if the data page loading takes more time.


Could you private edit pzCreateOperatorAndSendEmail and increase the wait time in step 11 and see if the issue is with data page load.