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Malla Mallunaidu (MALLUNAIDU)
Cognizant Technologies Ltd

Cognizant Technologies Ltd
IN
MALLUNAIDU Member since 2014 2 posts
Cognizant Technologies Ltd
Posted: September 16, 2018
Last activity: November 20, 2018
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Pega Intelligent Virtual Assistant for Email - Issue with Case creation-Email Template-Attachment. # Helpme

Hi Team,

I am trying some PoC on Peg Intelligent Virtual Assistant. For this purpose, I have gone through these pages and set up as required:

https://www1.pega.com/products/pega-platform/intelligent-virtual-assistant/email

https://community.pega.com/sites/default/files/help_v74/procomhelpmain.htm#mcp/tasks/mcp-configure-email-channel-tsk.htm

https://community.pega.com/sites/default/files/help_v74/procomhelpmain.htm#mcp/tasks/mcp-configuring-routing-rules-automatic-email-handling-tsk.htm

Situation: When I send email to the email address setup in Email handling section, it just creates a case and sends some default message from some out of the box feature in Pega, but not the one which I have set up. what could have gone wrong.

Can someone shed light what could have gone wrong? Any help in this regard would be highly appreciated.

Conversational Channels Case Management
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