Question
Cognizant Technologies Ltd
IN
Last activity: 20 Nov 2018 13:52 EST
Pega Intelligent Virtual Assistant for Email - Issue with Case creation-Email Template-Attachment. # Helpme
Hi Team,
I am trying some PoC on Peg Intelligent Virtual Assistant. For this purpose, I have gone through these pages and set up as required:
https://www1.pega.com/products/pega-platform/intelligent-virtual-assistant/email
Situation: When I send email to the email address setup in Email handling section, it just creates a case and sends some default message from some out of the box feature in Pega, but not the one which I have set up. what could have gone wrong.
Can someone shed light what could have gone wrong? Any help in this regard would be highly appreciated.
Cognizant Technologies Ltd
IN
Hi Moderator,
Can you please help me out on this?
BA Continuum India Pvt. Ltd
IN
Facing the same issue...
did you solved it?
Pegasystems Inc.
US
I tested this on my system and see the email response sent back is configured in the email service method rule. To get there, I opened the Email Listener rule and then opened the Service Method rule. The Response tab has the messages configured. Did you try updating the response messages here?