Question
MBAFC
CN
Last activity: 3 Oct 2019 3:27 EDT
Pega Java vm out of memory
Hi,
We face an issue as the following picture show.
Does there any body have any idea to investigate what kind of things result this issue?
***Moderator Edit-Vidyaranjan: Updated Platform Capability***
Pegasystems Inc.
IN
Hi,
Please refer below ink.
https://community1.pega.com/community/product-support/question/pega-jvm-and-java-jvm
Thanks,
Kranthi
Pegasystems Inc.
IN
Hi,
There was some changes done below class in HFix-32989 for Pega 7.2.1.
com/pega/pegarules/data/internal/clipboard/DirectStreamEncoderV7.java
What's your Pega Version? If you seeing memory leak from these classes, then we could investigate this further
Thank You
MBAFC
CN
Hi,
Below is the product version we get from the scan on the Hot fix management page.
| Product Name | Product Version |
| PegaRULES Process Commander | 07-10_ML8 |
| PegaCALL | 7.1.3.3 |
Pegasystems Inc.
IN
I guess there are few fixes done for the same class in 7.1.8 as well.
If you still seeing memory leak on the same class, it would be better you raise a SR.
Pegasystems Inc.
IN
Hi,
As per the given screen shots, this occurs when the application utilizes large amount of heap space for clipboard. Is the application running any Bulk processing activity? Did you notice any Pega0004 alerts in the logs?
Also requesting you to set the below prconfig.xml setting and try:
<env name="clipboard/encoder/poolConfig" value="reset-contents" />
Thanks
Pegasystems Inc.
IN
If the above prconfig setting don't work, please try with:
<env name="clipboard/encoder/poolConfig" value="no-pool" />
Thanks