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edwaj Member since 2012 6 posts
PEGA
Posted: October 30, 2017
Last activity: June 7, 2019
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Pega Knowledge - Questions

Hi all,

Please can you assist with the following Pega Knowledge questions? The questions are in relation to the way articles are listed / sorted by help sites. Help sites appear to list the top 5 articles within each category, sorted by view count (descending). Is it possible OOTB to:

  1. pin an article to the top of the list within a category? So that the article is displayed at the top of the list by the help site, irrespective of the article view count
  2. Reset article view counts?
  3. Set a secondary sort criteria, for example, sort by view count and x

Thank you in advance for your assistance, greatly appreciated.

Jonathan

***Edited by Moderator Marissa to update platform capability tags***

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