Posted: 19 Feb 2020 10:07 EST Last activity: 19 Feb 2020 11:45 EST
PEGA Knowledge troubleshooters - exposed as API
I have two queries regarding PEGA Troubleshooters functionality -
If I build a troubleshooter then can that be exposed as an API to other systems. Example: I have a Customer Portal and using PEGA as Agent Desktop. If I build a troubleshooter then can my customer portal consume the PEGA troubleshooter as an API?
Trouble shooter seems to be defined as a hierarchy with questions, answers, next questions etc. i.e. static information. Can I call external APIs while defining the hierarchy. Example: Customer says my Internet is not working and trouble shooter checks if the customer have Internet product itself (by say calling getProduct API exposed by middleware) or not before taking to next level.
***Edited by Moderator Marissa to update platform capability tags****