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Posted: November 4, 2020
Last activity: November 10, 2020
Pega Knowledge - what are the OOTB Case Types shipped with Pega Knowledge? Can you add Case Types?
Pega Knowledge - what are the OOTB Case Types shipped with Pega Knowledge? Can you add Case Types?
OOTB KM comes with 2 to 3 case types for creation of contents and then publishing and one for capturing the feedback
ex :
PegaFW-KM-Work-Content
PegaFW-KM-Work-Content -Published
PegaFW-KM-Work-Feedback
Once you build your implementation layer inheriting form PegaFW-KM-Work, you could create any other case types based on the need. What is your use case?