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 John Finta (JohnF910)
Coforge BPM Inc
Client Services Manager
Coforge BPM Inc
US
JohnF910 Member since 2020 3 posts
Coforge BPM Inc
Posted: November 4, 2020
Last activity: November 10, 2020
Posted: 4 Nov 2020 14:36 EST
Last activity: 10 Nov 2020 16:14 EST

Pega Knowledge - what are the OOTB Case Types shipped with Pega Knowledge? Can you add Case Types?

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Pega Knowledge - what are the OOTB Case Types shipped with Pega Knowledge? Can you add Case Types?

Pega Knowledge 8.5 Case Management Government Consulting Solution Executive
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Posted: 1 year ago
Posted: 10 Nov 2020 16:14 EST
Srivatsa Kasagar (SrivatsaK)
Tata Consultancy Services
Lead System Architect
Tata Consultancy Services
CA
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OOTB KM comes with 2 to 3 case types for creation of contents and then publishing and one for capturing the feedback

ex :

PegaFW-KM-Work-Content

PegaFW-KM-Work-Content -Published

PegaFW-KM-Work-Feedback

Once you build your implementation layer inheriting form PegaFW-KM-Work, you could create any other case types based on the need. What is your use case?

 

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