Question1Replies26Views×Close popoverJohn Finta (JohnF910) Coforge BPM Inc Client Services Manager Coforge BPM Inc US View Profile JohnF910 Member since 2020 2 posts Coforge BPM Inc Posted: November 4, 2020Last activity: November 10, 2020Posted: 4 Nov 2020 14:36 ESTLast activity: 10 Nov 2020 16:14 EST Pega Knowledge - what are the OOTB Case Types shipped with Pega Knowledge? Can you add Case Types?Pega Knowledge - what are the OOTB Case Types shipped with Pega Knowledge? Can you add Case Types? Pega Knowledge 8.5 Case Management Government Consulting Solution Executive ×Close popoverFacebookTwitterLinkedinEmail Copy Link Copied! Posted: 2 months agoPosted: 10 Nov 2020 16:14 EST×Close popoverSrivatsa Kasagar (SrivatsaK) Serendebyte Inc Lead System Architect Serendebyte Inc CA View ProfileSrivatsaK Serendebyte Inc replied to JohnF910OOTB KM comes with 2 to 3 case types for creation of contents and then publishing and one for capturing the feedbackex :PegaFW-KM-Work-ContentPegaFW-KM-Work-Content -PublishedPegaFW-KM-Work-FeedbackOnce you build your implementation layer inheriting form PegaFW-KM-Work, you could create any other case types based on the need. What is your use case?