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Pradeep Chowdary Pydi (PradeepPydi)
Anthem
Senior PEGA DEVOPS and Cloud Administrator
Anthem
IN
PradeepPydi Member since 2017 207 posts
Anthem
Posted: January 17, 2020
Last activity: February 4, 2020

Pega login fails with CookieDisabledException | PRPC731 and Tomcat.

Hi Team,

On intermittent basis,we could find pega portal login failure issues for end users with the below mentioned exception in the logs.

"com.pega.pegarules.priv.context.CookieDisabledException][STACK][com.pega.pegarules.priv.context.CookieDisabledException: An error has occurred which indicates that your browser does not support Cookies. You must enable Cookies in order to use this application."

Explored through PDN and could find the following article https://community.pega.com/support/support-articles/pega-login-fails-cookiedisabledexception which refers to updating the setsecurecookie value to false @PRPC719 and WebSphere (unlike our environment wherein setsecurecookie value has been set to true @ PRPC731 and Tomcat).

If the PDN article recommended resolution is applicable for us as well,please suggest the pros and cons of updating setsecurecookie from true to false along with its compatibility/feasibilty issues.

Thank you.

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