Ransom Wikoff (RansomW8) Inc Inc
RansomW8 Member since 2020 1 post Inc
Posted: July 24, 2020
Last activity: May 20, 2021
Posted: 24 Jul 2020 19:25 EDT
Last activity: 20 May 2021 9:06 EDT

Pega Marketing Customer Count Not Updating?


I'm currently working on Pega Platform version 8.4 with Pega Marketing 8.4 as well. I'm having an issue with the starting population of my segments.  As I adjust the number of entries in the corresponding table, the number displayed in the segment does not adjust to match the same number. 

For example, the starting population count in the attached pic should be much higher

Also, I have already checked out the rule, refreshed it, and checked it back in.  Additionally, I have re-run it, and updated counts. Nothing configurable on the segment rule form seems to adjust that starting population count even when the underlying data has been changed. 

Any suggestions would be much appreciated.



-Ransom W

***Edited by Moderator: Pooja Gadige to add platform capability tag***
Pega Marketing 8.4 Decision Management Decisioning Consultant