We need to implement a solution to send Promotion Coupons to customers by using Pega Marketing :
The goal is to send a campaign with promotion emails to customers/prospects/suspects including promotion coupons codes
The promotion coupons codes are unique and must be sent once.
The list of Promotion Coupons Codes is generated by a partner in an external excel sheet.
So we need to associate every Promotion Coupon Code to a customer, but in Pega Marketing we don’t use the Customer and Prospect default tables to create our audience because we have two referential one for Pega Portal and a second one in Pega Marketing.
We use a View created by joined tables from Pega Portal and Pega Marketing, so it’s impossible to us to modify the data model to add Coupon Field to the Customer/Prospect Tables.
We have 2 main issues:
How to assign one coupon code to every customer
How to add the coupon code property in the Email template to send it to the Customer
So, what is the best way to implement this solution ?
Thank you for your help
***Edited by Moderator Marissa to update platform capability tags****
I moved the post from Pega Academy to here as this question is more suited here, and it is not directly related to any Pega Marketing course.
Any customer specific information you want to include in the email template must be available in the customer data model. Can you please explain why it is not possible to update your customer data model to include the coupon code information?
We see that this is a duplicate question, created at 2 communities. To avoid confusion to our community members, we will be closing this post as a duplicate. Please continue discussion over the other post: Pega Markting- Discount coupons management