Question
Pega Marketing Framework With Social Media monitoring
Hi,
Is there any approach which is available to use Pega Marketing framework feature based on social media monitoring of the users post .For example based on the users post on his Facebook wall (not on the wall of a particular business Page in facebook).Can Pega Marketing framework be used to provide some offer to the customer based on few keywords on the posts?
Thanks
***Edited by Moderator Marissa to update categories***
Hello!
Adding the continuing question to this post:
In Pega Customer Service we can monitor when someone posts a complaint etc on a particular Facebook business Page or tag your company name using some hash tag , then the CSR’s can monitor those posts and take necessary actions like creating the case in Pega and resolving them. But in our scenario we need something like to monitor the posts which a user is posting on the wall of his FB account.For Example “Excited on my new job in XYZ company. Looking forward to move to XYZ City ?? “. This post can tell us that the particular user may move to a new city soon. Based on this we need to push some offers in the new city using Pega Marketing. Can you please suggest if there is any way from Pega to monitor the public posts in FB? What frameworks we can use on top of Pega to get this features?
Regards,
Hi Venkatesh,
Meanwhile, can you let me know if you are able to access the information in these 2 pages please? I believe they hold the information you are seeking.
If you cannot get to the above links, try this one please: Intelligent interaction in text analytics The topics on the left pane are great!
Regards,
Hi Venkatesh,
I see that you have asked this question on our current Ask the Expert discussion so I'm connecting that here:
That's very much possible and all these capabilities are baked in Pega Customer Service. To know more you can walk through Pega Customer Service Product Overview --> Social Channels
Regards,