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 Mythili Banka (MythReddy)
Accenture

Accenture
US
MythReddy Member since 2015 6 posts
Accenture
Posted: July 31, 2018
Last activity: August 2, 2018
Posted: 31 Jul 2018 12:33 EDT
Last activity: 2 Aug 2018 3:21 EDT
Closed

Pega NBAA 7.4 and CRM

Is there any documentation available to configure CRM to use NBAA on top of Pega Marketing?

Currently we are using NBAA 7.21 that doesn't require CRM and we are moving to 7.4

Thanks,

Mythili

Pega Customer Decision Hub Low-Code App Development Decision Management
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Posted: 2 years ago
Posted: 2 Aug 2018 3:21 EDT
Santhosh Holla Kayyar (Santhosh_Holla)
PEGA
Technical Lead
Pegasystems Inc.
IN

Hi Mythili,


Pega Customer Relationship Management can be deployed as part of Pega Customer Service, as a standalone application alongside a third-party customer service solution, or you can embed it in a third-party customer service application.


Please refer the Pega Customer Service page for the related documents.


For NBAA: https://community.pega.com/knowledgebase/products/next-best-action-advisor


Cheers,

Santhosh