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Bricebrice Member since 2018 6 posts
Knowledge Expert
Posted: 1 year ago
Last activity: 1 year 5 months ago
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Pega Next Best Action Advisor 8.1 Implementation Guide

Hi,

We are deploying Pega Next Best Action as part of Customer Service, both version 8.

We installed as described in the installation guide. And now we're following the instructions of the implementation guide:

https://community.pega.com/knowledgebase/documents/pega-next-best-actio…

When Defining the application behavior, we are stuck at this point:

Defining Interaction Driver Categories > 2. Click Dev Studio > Pega-Next-Best-Action Advisor > Advisor > Interactions > Interaction Driver

The problem is that, where should we be logged in as Administrator? We tried using all the access group to go through all the applications and find the "Pega Next Best Action Advisor" option under Dev Studio.

The questions are:

- Where could we find this option?

- Under Dev Studio, are Pega meaning in App Studio / Configure / ..?

I attach two screenshots, one from Pega Customer Service application and one from Pega Next Best Action Advisor application.

Thank you

Pega Customer Service Low-Code App Development Dev/Designer Studio Decision Management Project Delivery
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