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 MVN Hanumantharao (MVNH0002)
Wipro
PM
Wipro
IN
MVNH0002 Member since 2006 5 posts
Wipro
Posted: February 6, 2019
Last activity: February 7, 2019
Posted: 6 Feb 2019 9:12 EST
Last activity: 7 Feb 2019 8:34 EST
Closed

Pega OOTB APIs for Customer Service and Sales Automation

Am looking for the OOTB APIs for Customer Service and Sales Automation. I find the OOTB APIs for Pega base product but not able to find the same for CS/SA applications.

can anyone guide me to get the information.

Thanks in advance.

***Edited by Moderator Marissa to update platform capability tags****

Pega Customer Service Pega Sales Automation Data Integration
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Posted: 2 years ago
Posted: 7 Feb 2019 8:00 EST
Ravi Prakash Reddy (REDDR3)
PEGA
Sr. Architect, CRM, Customer Service
Pegasystems Inc.
IN

Hi, are you plannning to process the assignemnts through REST calls? or do you just want to retreive info from cases... can you eloboate your requirement? 
Posted: 2 years ago
Posted: 7 Feb 2019 8:34 EST
MVN Hanumantharao (MVNH0002)
Wipro
PM
Wipro
IN

Requirement is to enable functionality of sales automation (create/update/query/report on leads, opportunities etc) accessible from external portal. Similarly for customer service.. need the ootb APIs available for the same.
I know about rest APIs in Pega 7/8.

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