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Posted: February 6, 2019
Last activity: February 7, 2019
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Pega OOTB APIs for Customer Service and Sales Automation
Am looking for the OOTB APIs for Customer Service and Sales Automation. I find the OOTB APIs for Pega base product but not able to find the same for CS/SA applications.
can anyone guide me to get the information.
Thanks in advance.
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Posted: 2 years ago
Requirement is to enable functionality of sales automation (create/update/query/report on leads, opportunities etc) accessible from external portal. Similarly for customer service.. need the ootb APIs available for the same.
I know about rest APIs in Pega 7/8.
Hi, are you plannning to process the assignemnts through REST calls? or do you just want to retreive info from cases... can you eloboate your requirement?